Return and exchange policy

Exchange and return policy

Now you can shop without worries from the MODERN Ideas website - as we have simplified the exchange and return policy and made it more transparent to ensure the satisfaction of our dear customers.

For any questions regarding exchange and return, please contact us

Whatsapp number / 0590712525

Or through the WhatsApp communication icon shown at the bottom of the site.

First: The policy of returning or replacing canvases

• Please note that all canvas products are manufactured after the customer completes the order, and then begins to be manufactured in several stages for a period of one to two days before being delivered to the shipping company.

Therefore, please be aware that the policy of the Ideas Modern website, which is approved on our website.

No return or replacement request is accepted for the product of the wall paintings made of canvas, and the frame or frame is not accepted.

* Therefore, we advise our valued customers to choose the plates accurately and according to their needs and to verify the sizes, and customer service is available to serve you at all times through the direct communication icon at the bottom of the site

via WhatsApp / 0590712525

In the event of a defect in the product , God forbid, the manufacturing team is very keen on quality and accuracy of output. If there is a defect in the product, please contact us.

Within three days from the time of receiving the plates via WhatsApp on the number:

0590712525

The customer will be compensated according to his desire, either by refunding the full amount or exchanging the plates

Afkar Modern will bear all shipping fees upon return

After communicating and receiving the complaint, a refund policy will be issued

That time ,

All the customer has to do is wait for the shipping company representative to receive the returned product

Important points that you should know to avoid rejection of an exchange or return request:

• The request must be sent within 3 days from the date of receipt of the request.

• The item must be in its original condition and without any changes (unused and in its original packaging ).

• Upon receiving the product, we will confirm its condition, and then return the value of the item within 3 working days,

Second: The return and exchange policy for antiques, accessories and all other products (which are different from canvas products)

• The exchange or refund request is received through customer service , and the return or replacement is done according to the customer’s desire and the amount is transferred to his bank account

• Upon receiving the product, we will verify its condition, and then return the value of the item within 3 working days.

In the event that the reason for the request for replacement or return is for a reason related to the quality and safety of the product, shipping fees will be charged, and the shipping value will be deducted upon return, as well as the shipping fees that were paid upon request and the amount of the product will be transferred to the customer’s bank account